More interesting questions from customers that are much more thought-provoking than you expected

Also published on my WordPress Blog.

In my role as a Customer Success Manager, I deal with IBM customers all of the time. Some of my customers understand the general concept of “the Cloud”, and some have more difficulty with it. Some of them understand the basics of AI, and some struggle more with it. Most people just need to hear it explained to them in English (rather than tech-speak), slowly and patiently, and they understand. Most of the confusion is because the people who should know better (the technical people building these things), all use slightly different terminology and…

Daniel Toczala

AI Technical Leader — Customer Success Management — Driving real business value from AI technology

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