Usually, I write blog posts about some of the more technical aspects of AI, or on the application of a variety of AI technologies for solving some set of business issues. Today’s blog post is a bit of a departure from that main theme. Today I am going to talk a little bit about what I typically do, and how the Customer Success Manager (CSM) role works inside of IBM. After that, I am going to share some links to potential Customer Success Manager jobs now available at IBM.
You do WHAT all day long?
In a typical day, I will do a wide array of different activities, but if you want to generalize my job and role, I am paid to be an active learner and a big mouth. Let me explain what that means…..
My official role as a CSM requires me to find out as much as I can about the technologies and tools that my customer relies on, and help them become more effective and efficient with those technologies and tools. This will enhance the success of my customer. I am also looking for where the application of a wide variety of different technologies can help my customer address their critical business challenges. I do this because a successful and happy customer will continue to use our technology and services, and should consume more of these over time, as the application of these solutions leads to more parts of the organization adopting…
