Photo by Austin Distel on Unsplash

Careers in Customer Success

Usually, I write blog posts about some of the more technical aspects of AI, or on the application of a variety of AI technologies for solving some set of business issues. Today’s blog post is a bit of a departure from that main theme. Today I am going to talk a little bit about what I typically do, and how the Customer Success Manager (CSM) role works inside of IBM. After that, I am going to share some links to potential Customer Success…

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Daniel Toczala

Daniel Toczala

I am a Principal Customer Success Manager at IBM. The postings on this site are my own and don’t necessarily represent IBM’s position, strategies or opinions.